Return Policy
Refund & Cancellation Policy
At Flower Gallery PK, customer satisfaction is our priority. Since many of our products are freshly prepared or customized, please read our refund and cancellation policy carefully before placing your order.
Order Cancellation
Cancellation requests must be submitted at least 24 hours before the scheduled delivery date. Requests received less than 24 hours before delivery cannot be accepted, as payments are processed immediately with our florists, bakeries, vendors, and brand partners.
Orders involving customized products, imported items, or products requiring advance preparation (2–7 days) may not be eligible for cancellation once production, preparation, or dispatch has started.
Order Verification
Flower Gallery PK reserves the right to cancel or place an order on hold if:
- Payment verification fails.
- Security or fraud prevention checks are unsuccessful.
- The customer does not respond to verification requests.
- Incomplete or incorrect order information is provided.
Refund Eligibility
Refunds are considered only in accordance with this policy. Products purchased during promotions, clearance sales, or special discount campaigns are non-refundable.
If a return or refund request is approved, the returned item will be inspected before the refund is processed.
Refund Processing
Once your refund has been approved, the amount will be returned to your original payment method. Refunds are generally processed within 8–15 business days, depending on your bank or payment provider.
Processing times may vary between financial institutions. For the most accurate information regarding refund timelines, please contact your bank or card issuer directly.
Delayed Refunds
If you have not received your refund after the expected processing period, please follow these steps:
- Check your bank or payment account.
- Contact your bank or card issuer, as refunds may take additional time to appear.
- If the issue remains unresolved, contact the Flower Gallery PK customer support team for assistance.
Gift Orders
If the returned item was purchased as a gift, Flower Gallery PK may issue a gift credit instead of refunding the original purchaser, where applicable.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part.
Shipping charges are non-refundable. If a refund is approved, any applicable return shipping costs may be deducted from the refundable amount.
Important Notes
- Fresh flowers, cakes, food items, and other perishable products cannot be returned once delivered.
- Customized or personalized products are not eligible for cancellation or refund after production begins.
- Flower Gallery PK reserves the right to refuse refund requests that do not comply with this policy.